Andwell’s Terms & Conditions

Terms & Conditions

Tour T&Cs

1  Health & Safety

1.1  Andwell Brewing Company is a working brewery containing commercial equipment, machinery and hazardous cleaning chemicals. Our premises also contain a river and ponds and our tours use stairs and raised walkways, may cross wet or uneven surfaces and pass among machinery, vehicles (including forklift trucks) and stored casks and bottles. Caution should be exercised at all times and any access restrictions in force should be observed.

1.2  Our standard tours are unsuitable for wheelchairs and you should inform us of any medical condition or physical impediment about which we would need to be aware in order to eliminate or anticipate any potential Health and Safety issue.

1.3  Sensible clothing and footwear is recommended for all visitors.

1.4  If we are unable to eliminate or reduce any risks posed by your attire, condition, impediment or behaviour to an acceptable level we regret that we may be forced to refuse entry or ask you to leave the premises. We will also refuse to admit you or ask you to leave the premises if you appear to be intoxicated or if in our absolute discretion we consider you may pose a threat to our personnel, contractors or members of the public including fellow tour participants.

1.5  At all times and in the event of a fire or other emergency, you should listen to and observe instructions and evacuation information given to you by Andwell’s personnel.

1.6  For Health & Safety reasons, children under the age of 16 must be accompanied by a responsible adult (one adult per child).

1.7  Eating (other than authorised beer tasting) is not permitted in production areas.

1.8  A first aid kit is available in reception.


2  Payment, refunds, rescheduling, termination or cancellation of tours

2.1  On booking places on a scheduled tour payment in full is required.

2.2  On booking places on a bespoke tour a non-refundable deposit of 12 x the price per place is required.

2.3  We reserve the right to reschedule, terminate or cancel any tour without notice, for whatever reason. In the event of cancellation or termination by us (unless you have been refused entry or have been asked to leave) we will refund all monies (or reinstate your voucher value) in full.

2.4  If you wish to reschedule, terminate or cancel places on a scheduled tour you will not be entitled to receive a refund of monies paid nor will you be entitled to have any vouchers used in payment reinstated.  Rescheduling will be at the absolute discretion of the brewery – there is no obligation on the brewery to agree to rescheduling.  Rescheduling will only be possible provided that an alternative date can be found to suit both parties.

2.5  If you wish to reschedule, terminate or cancel places on a bespoke tour you must provide a minimum of 7 days’ notice.  In that event you will be entitled to a refund of the balance of any monies paid less the non-refundable deposit.  Where you have not provided the required minimum notice of 7 days’ you will not be entitled to any refund.  Rescheduling will be at the absolute discretion of the brewery – there is no obligation on the brewery to agree to rescheduling.  Rescheduling will only be possible provided that an alternative date can be found to suit both parties.


3  Miscellaneous

3.1  Soft drinks are available at the end of our tours if preferred and for drivers and visitors under the age of 18. Drivers who have consumed only soft drinks during the tour are entitled to take two bottles of Andwell’s ales away with them for consumption at home.

3.2  Our tours are conducted in English. Visitors should have a comprehensive understanding of the English language.

3.3  Vehicles parked on brewery premises are left entirely at their owners’ risk.

3.4  Taxis booked for collection at the end of an evening tour must be booked to arrive no later than 20:55hrs.

4  Applicable Law and Jurisdiction

4.1  Andwell’s Website Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Website T&Cs

This website is operated by Andwell Brewing Company Limited.

Registered Office: Global House, 303 Ballards Lane, London, United Kingdom N12 8NP

Company number: 10302601

AWRS number: XRAW0000000109435

Andwell’s Standard Terms and Conditions of Trade (which are different from these Website Terms and Conditions) are available on request.


Andwell’s reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


Data Protection and Privacy Policy

Andwell’s is committed to protecting your privacy. This Data Protection and Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at


Use of your information

Andwell’s may hold and use any name and address details you provide to us (including on this site) in order to send you the information you have requested.


Andwell’s may use your email address and postal address to tell you about our products and services from time to time (unless you have opted out of such communications – you can opt out by contacting us at


In our email marketing, we may use reputable and professional marketing service providers to make sure that we adhere to the best practice guidelines in our email marketing. This means that the marketing email may technically be sent via a carefully selected third party.

We may use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news. We may contact you by post, email, telephone or fax for these purposes.


Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.


Disclosures of your information

Andwell’s will not disclose your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.


Other websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


Website statistics

Like many other websites, this website may use Google Analytics or other analytics software to analyse website usage. This means that when you visit our website, a Google cookie may also be issued. This allows us to analyse website usage anonymously, without connecting the usage statistics to the data you enter when filling in a form. The result is aggregate data that tells us how many users looked at certain pages for example. No data you enter on this website will be sent to Google.


We use a feature of your Internet Web Browser called a ‘cookie’ on our website. A cookie is a very small text file that your web browser places on your computer’s hard disc. Our cookies are only used to store a unique identifier. They do not store any information about you, your orders or any password or credit card information.


“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on Andwell’s uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.


Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on an advertisement on another site that links to will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.


Whilst you do not need to allow your browser to accept cookies in order to browse much of our website or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.


Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Andwell’s services you can use.


Access rights

To obtain a copy of the personal information Andwell’s holds about you, please write to us with full details (entitling your enquiry “Data Protection”) at: Andwell Brewing Company Ltd , Andwell, Hook, Hampshire, RG27 9PA.


Website availability

While Andwell’s shall endeavour to make this site available at all times, Andwell’s shall not be liable if, for any reason, the site is unavailable for any period of time.


Access to this site may be suspended at any time without prior notice being given.



The materials published on this website are, unless otherwise stated, the copyright works of Andwell’s.


You may make copies of materials published by Andwell’s (including documents available in the downloads area of our website and provided that any such materials are not stated to be the copyright works of a third party) which are of interest to you for your own personal use or if you are a current customer of Andwell’s for the onsale of Andwell’s products and you may also provide occasional copies to others for information purposes only provided that you do so free of charge and the copies do not comprise substantial parts of the website.  If you do make copies for yourself or others, the content of the published material and the copyright notices must remain intact, your communication of the content must not be misleading or inaccurate and a copy of this notice must accompany any copies of the materials which you provide to others.


If you wish to create a link to any part of our website, you may only do so with the prior written consent of Andwell’s. Consent can be requested by contacting us at No other use of the materials published on this website is permitted without the express prior written consent of Andwell’s.



While Andwell’s takes reasonable care in the presentation of information on any part of this website, no warranty is given as to the completeness or accuracy of the information contained therein. Therefore, to the full extent permissible by the applicable law, Andwell’s shall not be held responsible for any losses or liabilities arising from the use of such information or for any use of such information by any such person.


By visiting this website you agree that Andwell’s are not liable in any way for damage to your computer or loss of personal information resulting from your use of this site.  Furthermore, Andwell’s is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.



You may not assign, sub-license or otherwise transfer any of your rights under these Website Terms and Conditions.

If any provision of these Website Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Website Terms and Conditions, which shall remain in full force and effect.


If you breach these Website Terms and Conditions and ignores this, will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.


Andwell’s shall not be responsible for any breach of these Website Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Website Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.


Applicable Law and Jurisdiction

Andwell’s Website Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

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