Tour T&Cs

 

 

1  Health & Safety

 

1.1  Andwell Brewing Company is a working brewery containing commercial equipment, machinery and hazardous cleaning chemicals. Our premises also contain a river and ponds and our tours use stairs and raised walkways, may cross wet or uneven surfaces and pass among machinery, vehicles (including forklift trucks) and stored casks and bottles. Caution should be exercised at all times and any access restrictions in force should be observed.

 

1.2  Our standard tours are unsuitable for wheelchairs and you should inform us of any medical condition or physical impediment about which we would need to be aware in order to eliminate or anticipate any potential Health and Safety issue.

 

1.3  Sensible clothing and footwear is recommended for all visitors.

 

1.4  If we are unable to eliminate or reduce any risks posed by your attire, condition, impediment or behaviour to an acceptable level we regret that we may be forced to refuse entry or ask you to leave the premises. We will also refuse to admit you or ask you to leave the premises if you appear to be intoxicated or if in our absolute discretion we consider you may pose a threat to our personnel, contractors or members of the public including fellow tour participants.

 

1.5  At all times and in the event of a fire or other emergency, you should listen to and observe instructions and evacuation information given to you by Andwell’s personnel.

 

1.6  For Health & Safety reasons, children under the age of 16 must be accompanied by a responsible adult (one adult per child).

 

1.7  Eating (other than authorised beer tasting) is not permitted in production areas.

 

1.8  A first aid kit is available in reception.

 

 

2  Payment, refunds, rescheduling, termination or cancellation of tours

 

2.1  On booking places on a scheduled tour payment in full is required.

 

2.2  On booking places on a bespoke tour a non-refundable deposit of 12 x the price per place is required.

 

2.3  We reserve the right to reschedule, terminate or cancel any tour without notice, for whatever reason. In the event of cancellation or termination by us (unless you have been refused entry or have been asked to leave) we will refund all monies (or reinstate your voucher value) in full.

 

2.4  If you wish to reschedule, terminate or cancel places on a scheduled tour you will not be entitled to receive a refund of monies paid nor will you be entitled to have any vouchers used in payment reinstated.  Rescheduling will be at the absolute discretion of the brewery – there is no obligation on the brewery to agree to rescheduling.  Rescheduling will only be possible provided that an alternative date can be found to suit both parties.

 

2.5  If you wish to reschedule, terminate or cancel places on a bespoke tour you must provide a minimum of 7 days’ notice.  In that event you will be entitled to a refund of the balance of any monies paid less the non-refundable deposit.  Where you have not provided the required minimum notice of 7 days’ you will not be entitled to any refund.  Rescheduling will be at the absolute discretion of the brewery – there is no obligation on the brewery to agree to rescheduling.  Rescheduling will only be possible provided that an alternative date can be found to suit both parties. 

 

 

3  Miscellaneous

 

3.1  Soft drinks are available at the end of our tours if preferred and for drivers and visitors under the age of 18. Drivers who have consumed only soft drinks during the tour are entitled to take two bottles of Andwell’s ales away with them for consumption at home.

 

3.2  Our tours are conducted in English. Visitors should have a comprehensive understanding of the English language.

 

3.3  Vehicles parked on brewery premises are left entirely at their owners’ risk.

 

3.4  Taxis booked for collection at the end of an evening tour must be booked to arrive no later than 20:55hrs.

 

 

4  Applicable Law and Jurisdiction

 

4.1  Andwell’s Website Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

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© 2019 by Andwell Brewing Company Ltd 

Andwell | Hook | Hampshire | RG27 9PA | T: +44 (0) 1256 761044